FAQs

For us, Corvia is about keeping the people and moments you love close. We believe jewelry can be more than a beautiful accessory: it can be a reminder of family, a meaningful milestone or a connection that matters. From a birthstone chosen for someone special to a thoughtful gift, our pieces are a way to carry your story with you.

Materials and finishes vary by design. Please check the Product Details on the item you are considering for its metal, finish, stone description and dimensions. If you have a material sensitivity or need more information, contact us before ordering.

Choose from the customization options shown on the product page. For birthstone designs, select the available stone count and a month or color for each stone, following the product's instructions. Check every selection, spelling and arrangement before adding the item to your cart.

Check the measurements on the product page and compare them with jewelry you already wear comfortably. Available lengths and sizes differ by design. If you are unsure, send us the product link and the measurement you need help with before ordering.

We accept credit cards and PayPal. The payment options available for your order are displayed at checkout before you pay.

Email info@corvia.us as soon as possible with your order number and the change you need. Changes or cancellations may no longer be possible once processing, personalization or shipment has started. Please double-check your details before checkout.

We currently offer free standard shipping to destinations available at checkout. Enter your delivery address to check availability and confirm the final shipping charge before paying. See our Shipping Policy for details.

Preparation time depends on the item, and personalized pieces may need additional time before dispatch. Please check the product page for any stated preparation estimate. Standard delivery to the United States is currently estimated at 7–14 business days after dispatch. Delivery dates are estimates and may be affected by carriers, customs or holidays. If you need a gift by a specific date, contact us before ordering.

When tracking is available, we send the tracking details after dispatch. You can also visit our Track Order page. If you cannot find your tracking information or the delivery appears delayed, email us with your order number.

Eligible non-personalized items may be returned within 30 days of receipt if unworn, unused and in their original condition and packaging, with proof of purchase. Personalized items are generally non-returnable because they are made to your selections. Sale items and gift cards are excluded unless required by applicable law. Contact us before sending an item back. Please read our Returns and Exchanges for eligibility, exchanges and refunds.

Contact info@corvia.us as soon as possible with your order number, a description of the issue and clear photos. This also applies if a personalized item differs from the customization you ordered. We will review the details and help with the appropriate resolution.

Follow any care instructions on the product page. For everyday care, gently wipe your jewelry with a soft, dry cloth and store pieces separately in a dry place. Remove jewelry before showering, swimming or exercising, and avoid perfume, lotions and harsh cleaning products. Avoid abrasive cleaners, especially on plated finishes.

Email info@corvia.us or visit our Contact Us page. For an existing order, include your order number; for a product question, include the product link so we can help more efficiently.